Senga Engineering, founded in 1979, is a privately held company located in Santa Ana, California. Originally the company was established as a machine shop specializing in the production of metal and plastic components for the connector industry.
Today Senga Engineering is a world-class provider of precision-machined components to a broad range of companies and industries. Over the years, Senga has worked with many of the world’s major manufacturers and systems integrators as a second and third tier supplier supporting requirements from Aerospace to Automotive.
After years of Growth, Capital Expenditures, and Experience serving a broad range of industries we have refined our focus to address 3 distinct industries: Connector, Aerospace, Medical. Realizing that we cannot be everything to everybody, we spent 2005 researching, developing, and refining our strategic focus. After our yearlong project was complete we ended up with a new approach based on existing capital, capability, and market potential.
Senga Engineering is committed to supplying precision machined components that fully satisfy our customers’ requirements. We position ourselves to achieve profitable growth by fostering an environment focused on continually improving the effectiveness of our Quality Management System and improving employee skills.
Our mission is to be a leader in providing world-class manufacturing solutions, based around our core competencies in precision machining to the Connector, Aerospace, and Medical industries. Working collectively with our supply chain partners, we are able to provide complete, cost-effective, high quality solutions to fulfill our customers' short and long-term manufacturing goals. By embracing total quality management, and developing competent, highly trained, and motivated employees we will achieve a strategically planned growth that mutually benefits our customers, employees and company.
Our staff is fully committed to a total quality management and continuous improvement philosophy. It begins with the careful review of project specifications and the exhaustive inspection of first article components, and continues to the ongoing evaluation of finished product. Recognizing the importance of a certified quality system, Senga became registered to AS 9100B and ISO 9001:2001 on April 21, 2010. Senga successfully completed the transition to Revision C of AS9100 in September 2011.
If we can’t get you your parts on time within the agreed to timeframe, then what’s the point in taking the order? We believe in being honest up front, rather than take an order we cannot complete in the allotted timeframe. We recognize the importance of delivery and how we could affect the timely completion of your projects. Therefore, we conduct weekly Production meetings to review our backlog looking out 2 weeks at a time, in an effort to uncover potential issues that can jeopardize our on-time performance. This performance is tracked and charted.
A commitment, not a myth here at Senga Engineering. You’ve heard the phrase, “The customer is always right.” We strive to uphold this truth. Having a strong customer focus is crucial in developing long-lasting, mutually beneficial partnerships with our customers. As a trusted source of supply, we become an extension of your company. Therefore, we rely heavily upon your overall satisfaction in terms of service, quality, delivery, quote turnaround and fair pricing.
- Improved order tracking. We implemented a new ERP system, E2 Shoptech, so we can better track and maintain pertinent information about your orders in real time.
- Tracking our on-time delivery performance. We understand the importance of timely delivery and how we can impact the completion of your projects. Each week we hold a Production meeting to discuss our performance.
- Customer surveys. Periodically we will mail out a short survey, which asks you to rate us on different criteria to let us know how we are doing. These results are tracked and maintained.
- Dedicated customer service personnel to address and follow-up with you when issues arise. In times when we’re not perfect, we will commit ourselves to the best possible recovery and keep you informed about our progress.